BIA Hotel Mystery Shopping

For some people, the physical handling of paper money cash is perceived as a “less than desirable necessity”. Apart from the financial...

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With Wix Blog, you’re not only sharing your voice with the world, you can also grow an active online community. That’s why the Wix blog...

The notion that hotels should employ cash integrity audits to “deter and or identify theft” is partially true, but certainly not the only...

Cash, money, revenues… however you call it; at the end of the day “obtaining it” is what a hotel or any business is fundamentally about...

A while ago, a client of mine in Doha-Qatar informed me that his hotel would no longer be requiring our mystery guest audits, as their...

As a quick reference for interested readers, I’ve drawn up a simple list of the benefits delivered from a properly executed hotel cash...

I recently read a post by an Egyptian hotel executive requesting assistance from fellow hoteliers on LinkedIn to help him identify a...

I’d like to address the issue of “conventional thinking” as it relates to the industry we operate in – the service business of evaluating...