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BIA Hotel Mystery Shopping
THE HOTEL RESERVATIONS AUDIT
Hotels can Generate over 20% MORE REVENUES through guests booking directly - whether by telephone or via the hotel's website and emails
The increasing dominance of OTA's means that hotels and resorts are paying substantial commissions - and experiencing lower RevPAR's as a consequence of these relationships.
Whether by email, or by phone - a direct inquiry to your hotel's reservations function by potential, and current customer's is a sales opportunity of the highest value!
Why not enhance the performance of the hotel's own reservations, and make more money...?
BIA's Reservations Audit will design a program to elevate
your reservations function's effectiveness - and
monitor its performance on a regular basis.
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