BIA Hotel Mystery Shopping
Hotel Mystery Shopping Client References
Here is what some of our valued clients had to say:
“We have retained BIA for product and service quality at all five Mövenpick Hotels & Resorts in Jordan, since 2008. BIA has consistently enhanced their audit techniques and the reporting format. We value their integrity, the pro-active approach, their passionate commitment and their reliability. Thumbs up for BIA.”
Bruno Huber. Former Regional Manager Jordan Mövenpick Hotels & Resorts. Currently Mövenpick V.P. Operations - Asia
“IHG has been working with BIA since 2009, receiving hotel mystery shopping assessments and cash integrity audits for the InterContinental, Crowne Plaza and Holiday Inn brand hotels and resorts, in Jordan & Palestine. The BIA teams have consistently delivered professional and useful reports, and I am happy to recommend them to any interested hotel groups.”
Sultan Beisha. IHG Regional Director of Finance & Business Development - Jordan
“BIA proved to be a reliable partner in identifying service standard and cash control issues. I found hotel mystery guest audits performed at both the Petra Marriott and the Jordan Valley Marriott Resort & Spa - where I had the pleasure of working with BIA - to be effective for being comprehensive, result-oriented and well presented.”
Hasif Hijazi. Former GM Petra Marriott - Jordan
“BIA has demonstrated a respectable level of flexibility in adjusting every hotel mystery shopping audit to the changes we have required, and I am quite satisfied with their service; BIA has successfully identified cash integrity issues amongst staff in an ethical manner, and I would highly recommend them.”
Samer Husseini. Director of Finance Four Seasons - Jordan