BIA Hotel Mystery Shopping
Frequently Asked Questions
Q: Do you run mystery shopper programs for other types of accomodation establishments, "eco lodges" for example?
Yes, we do! BIA will take any one of our hotel mystery shopping services and adapt it to an "eco lodge", "safari camp" and "long-stay apartment suites (apartotels)" for example.
Q: I noticed that your references are from large hotel brands..., I am an independant brand operating 3 properties in (X); can we work together?
In principle, "Yes". We are here to serve all hotels and resorts. We're fairly certain that we can assist you with your hotels and we will be contacting you in 2 days. Thanks for your inquiry!
Q: We are (Y) an all-inclusive resort in Hurghada, and we would like to know if BIA can provide a cash integrity service for us?
Yes we can! BIA has extensive experience in the field of cash integrity audits for all types of hotels - including "all inclusive resorts". We will be contacting you to better understand your hotel operation and specific policies in two days time.
Q: Does BIA provide mystery shopping services to other industries, like "fast-food outlets" or "banking"?
Afraid not... BIA has traditionally serve the hotel & resort industry exclusively. But we will consider Restaurant Chains or Groups, depending on the circumstances
Q: I can't find a Price List for your hotel mystery shopping services... where are your prices?
Prices vary from country to country, and often depend on the audit requirements, so we price on a case-by-case basis.
Q: We are interested in your hotel mystery shopping services, specifically the Cash Integrity Audit. How can we arrange a test-trial?
Thanks for your question! Unfortunately, we don't do "test trials" - preferring to focus exclusively on annual hotel mystery shopper programs and contracts. If it helps, you are most welcome to contact our references, which we will happily provide to you.
Q: We're interested in a Guest Experience Audit and the Cash Integrity Audit. Tell us more about how BIA proposes to run these mystery shopper programs, please.
Thanks for your interest! In certain cases we can combine two services to be conducted simultaneously and your request seems to fit this criteria, Which is cost efficient - when possible, because you end up saving money on the cost of contracting for two seperate BIA services. We'll need to get some more info first, however, to confirm that this is practical. We will be contacting you within 48 hours to get more details on your hotel mystery shopper needs and your hotel operation.