BIA Hotel Mystery Shopping
HOTEL MYSTERY SHOPPING SERVICES
BIA provides a distinct range of hotel mystery guest services that deliver strategic data and tools for Hotel Executives - whether in the area of Operations or for Finance - and for National Tourism Authorities.
COVID 19 Compliance Audit
The hotel industry is undergoing considerable change because of the COVID 19 pandemic. Properties that can best demonstrate their emphasis upon ensuring a healthy and safe environment for guests will benefit most . (for more info click here)
The Guest Experience Audit
In today’s social media world, “user generated reviews” of hotel and resort experiences are sought out by travelers, regardless of their accuracy. Managing this trend has become a top priority for hotel brand chains, and independents, around the world. Our traditional hotel mystery shopping service has been modified to focus on the issue of the Guest Experience, and 4 important Determining Criteria. (for more info click here)
Hotel Classification Inspection
Governments that are reforming their hotel classification systems are recognized as wanting to further enhance their national tourism standards. Let the expert hotel evaluators at BIA help you with transparent and evenhanded assessments, based upon your national hotel classification standards. (for more info click here)
Cash Integrity Audits
Unfortunately, the money generated by cash transactions at your hotel doesn't always end up in the hotel cash register... BIA can help you to protect the hotel's cash, with our hotel mystery shopping based Cash Integrity Audit. Our program's have been developed conducting thousands of cash-tests over 13 years of identifying staff infractions in cash handling and invoicing procedures, across 5 different countries: BIA can help. (for more info click here)
Brand Standard Audits
Could you use an independent assessment of your staff's hospitality and service performance - across all divisions of the hotel's operation?
BIA will create hotel mystery shopping audit forms, based on your hotel brand's SOP's, and design an annual program of hotel mystery shopping visits, to deliver an independent 'third party' professional assessment of your hotel's SOP compliance - covering "front & back-of-house". (for more info click here)
Hotel Security Audit
Emergencies in Hotels do occur.
Hotel security doesn’t start and end at the entrance vetting procedure; Are all emergency exits accessible and operating? How effective is the surveillance infrastructure? How do the security personnel operate? These are just a few of the questions our Hotel Security Audit answers. (for more info click here)
